Help - Frequently Asked Questions
My item has not arrived yet, what should I do? (Economy Shipping)
Economy shipping takes about 30 or more days. The reason for the delay may be that your item is being held at your country's customs office. These customs processing times are out of our control and depend on your country's policies. Usually after the item is released, it will get to you in no time. Please be patient for a few more days.
My item has not arrived yet, what should I do? (Priority Shipping)
Priority shipping takes about 20 days. However, items can be held at your country's customs office. These customs processing times are out of our control and depend on your country's policies. Please check your tracking information and if you see something unusual, please do not hesitate to contact us.
How long does it take to get an order shipped?
We do our best to process your order right when it is placed, however it happens that it may take up to two business days to process when we experience a unusually high quantity of orders in a short period of time.
I cannot select my shipping country at checkout.
Please contact us if your country is not listed in the shipping section, we will be happy to add it.
Why can't you ship to Switzerland or France?
We have official exclusive retail partners in both countries through whom you can purchase your Catchball. You will find the appropriate links in the Shop section of our website.
How do I use the Catchball?
You will find the detailed instructions in the How-to section of our website. Here
What do I do if my Catchball is damaged?
Please do not hesitate to contact us and send us a detailed description and pictures of the issue.
My question is not listed here
Please fill out the form below, we'll be happy to get back to you as quick as possible.